Refunds & Returns

Because Pure Labs does not hold inventory or process payment, refunds and returns for any order are governed entirely by 1stpharma.com’s refund and returns policy, which is presented at their checkout and in your order confirmation.

How to start a request

Use the order confirmation or shipping email from 1stpharma.com to contact their support team directly with your order number. They will confirm eligibility and next steps under their policy.

If you can’t find your order

Email us at research@purelabshq.com with the email address you used to check out, and we’ll help you get to the right support channel.